Motivating bureaucrats through social recognition : external validity - a tale of two states / Varun Gauri (eMBeD and The World Bank), Julian C. Jamison eMBeD and University of Exeter), Nina Mazar (Boston University), Owen Ozier (BREAD, IZA and The World Bank) ; IZA Institute of Labor Economics
VerfasserGauri, Varun ; Jamison, Julian ; Mažar, Nina ; Ozier, Owen
KörperschaftForschungsinstitut zur Zukunft der Arbeit
ErschienenBonn, Germany : IZA Institute of Labor Economics, March 2019
Elektronische Ressource
Umfang1 Online-Ressource (34, A11 Seiten) : Illustrationen, Diagramme
SerieDiscussion paper ; no. 12251
 Das Dokument ist öffentlich zugänglich im Rahmen des deutschen Urheberrechts.
Motivating bureaucrats through social recognition [4.44 mb]
Verfügbarkeit In meiner Bibliothek
Zusammenfassung (Englisch)

Bureaucratic performance is a crucial determinant of economic growth, but little realworld evidence exists on how to improve it, especially in resource-constrained settings. We conducted a field experiment of a social recognition intervention to improve record keeping in health facilities in two Nigerian states, replicating the intervention - implemented by a single organization - on bureaucrats performing identical tasks. Social recognition improved performance in one state but had no effect in the other, highlighting both the potential benefits and also the sometimes-limited generalizability of behavioral interventions. Furthermore, differences in facility-level observables did not explain cross-state differences in impacts, suggesting that it may often be difficult to predict external validity.