Working hours and productivity / Marion Collewet (CORE, Universite Catholique de Louvain and ROA, Maastricht University), Jan Sauermann (SOFI, Stockholm University, CCP, IZA and ROA) ; IZA, Institute of Labor Economics
VerfasserCollewet, Marion In Wikipedia suchen nach Marion Collewet ; Sauermann, Jan In der Gemeinsamen Normdatei der DNB nachschlagen In Wikipedia suchen nach Jan Sauermann
KörperschaftForschungsinstitut zur Zukunft der Arbeit In der Gemeinsamen Normdatei der DNB nachschlagen In Wikipedia suchen nach Forschungsinstitut zur Zukunft der Arbeit
ErschienenBonn, Germany : IZA Institute of Labor Economics, April 2017
Elektronische Ressource
Umfang1 Online-Ressource (35 Seiten) : Diagramme
SerieDiscussion paper ; no. 10722
URNurn:nbn:de:hbz:5:2-122044 Persistent Identifier (URN)
 Das Dokument ist frei verfügbar.
Working hours and productivity [0.41 mb]
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This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the effect of working hours on productivity. We find that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.