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Titel
Civility and trust in social media / Angelo Antoci (University of Sassari), Laura Bonelli (Sapienza University of Rome and ISTC-CNR, Rome), Fabio Paglieri (ISTC-CNR, Rome), Tommaso Reggiani (Masaryk University and IZA), Fabio Sabatini (Sapienza University of Rome) ; IZA Institute of Labor Economics
VerfasserAntoci, Angelo In der Gemeinsamen Normdatei der DNB nachschlagen ; Bonelli, Laura In der Gemeinsamen Normdatei der DNB nachschlagen ; Paglieri, Fabio In der Gemeinsamen Normdatei der DNB nachschlagen ; Reggiani, Tommaso In der Gemeinsamen Normdatei der DNB nachschlagen ; Sabatini, Fabio In der Gemeinsamen Normdatei der DNB nachschlagen
KörperschaftForschungsinstitut zur Zukunft der Arbeit In der Gemeinsamen Normdatei der DNB nachschlagen
ErschienenBonn, Germany : IZA Institute of Labor Economics, January 2018
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Elektronische Ressource
Umfang1 Online-Ressource (42 Seiten) : Diagramme
SerieDiscussion paper ; no. 11290
URNurn:nbn:de:hbz:5:2-148508 Persistent Identifier (URN)
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Civility and trust in social media [0.89 mb]
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Zusammenfassung

Social media have been credited with the potential of reinvigorating trust by offering new opportunities for social and political participation. This view has been recently challenged by the rising phenomenon of online incivility, which has made the environment of social networking sites hostile to many users. We conduct a novel experiment in a Facebook setting to study how the effect of social media on trust varies depending on the civility or incivility of online interaction. We find that participants exposed to civil Facebook interaction are significantly more trusting. In contrast, when the use of Facebook is accompanied by the experience of online incivility, no significant changes occur in users' behavior. These results are robust to alternative configurations of the treatments.